FAQs
FREQUENTLY ASKED QUESTIONS
- What materials are your jewellery pieces made of?
Our jewellery pieces are made of polymer clay & resin (epoxy & UV type). Polymer clay is a type of modelling clay that is made primarily of polyvinyl chloride (PVC) which becomes hard and durable when baked in an oven (although it is described as clay, it doesn’t contain clay minerals). Epoxy resin is a two-part liquid synthetic polymer that, when mixed together, undergoes a chemical reaction and hardens into a clear, glossy, and durable material. My products are non toxic and free of VOC (Volatile Organic Compounds). Some pieces will have a coat of non toxic & VOC free UV resin or vanish to protect the surface of the piece.
- Are your jewellery findings are hypoallergenic?
We understand the importance of wearing jewellery that is safe for sensitive skin so we are using hypoallergenic stainless steel components unless stated otherwise on the product description.
For those with extra sensitive skin please contact us and we will do our best to accommodate you.
- Do you offer custom jewellery?
Yes, we are always happy to help create a unique piece of jewellery tailored just for you. Just get in touch via our contact page.
- How should I care for my piece?
Please refer to our Care Instructions Page.
- What is your return/refund policy?
Please refer to our Return & Refund policy link.
- Do you offer international shipping?
Not yet but we are hoping to be able to in the future.
- How can I contact your customer service?
You can reach us via our Contact page or via email: ekmakesuk@gmail.com.
Please feel free to message us with any enquiries, concerns or feedback you may have.
- How long my order will take?
This will depend on the piece you have ordered, if it is already made or if it is a pre-order item, please refer to my Shipping link.